Cancellation window
Give us a call or send an email at least 24 hours before your scheduled time and you owe nothing. If you cancel later, we may charge only for specific parts already purchased for your vehicle as detailed in the quote.
Rescheduling
Rescheduling your visit costs nothing. We will offer the earliest open ramp space within one working day.
Circumstances where we issue a refund
We provide a full refund if our garage cancels your booking, if we cannot carry out the agreed maintenance, or if our repair does not match the quotation and we cannot correct it within a sensible timeframe.
- If you cancel your scheduled bay slot at least twenty-four hours in advance, there is no charge whatsoever.
- Deposits paid on non-standard special-order parts are refundable only if our parts supplier accepts returns without a restocking penalty.
- If work has already commenced prior to cancellation, you are only responsible for the labour hours worked and parts installed up to that point.
Submitting a refund request
- Call our workshop reception or email us with your vehicle registration and booking date.
- Explain that you need to cancel or shift your ramp booking to another day.
- Receive written or verbal confirmation from our front desk that your bay reservation has been freed up.
Timeline
Approved deposit refunds are processed via bank transfer within three business days.
Questions about this policy
Reach us at [email protected] or call our bay at +44 113 354 7959 during Mon-Thu 09:30-17:45, Fri 09:30-16:00. We respond to every inquiry within one business day.
- Merchant
- Rowan Motor Works Ltd.
- Registered address
- 46 The Calls, Leeds, LS2 7EY, United Kingdom
- [email protected]
- Phone
- +44 113 354 7959
- Working hours
- Mon-Thu 09:30-17:45, Fri 09:30-16:00
- Registration
- Company No. 05974546