Data controller
Rowan Motor Works operates as the data controller for all personal information gathered through this website, over the phone, and in our workshop reception. You can contact our garage manager directly regarding data privacy queries at our Horsham workshop address.
Legal framework
All personal records are handled in line with UK GDPR and the Data Protection Act 2018 alongside current legislation across United Kingdom. Should local regulations conflict with this policy, statutory law takes precedence.
Data collected through the request form and by phone
When you submit an enquiry through our website or ring our workshop desk, we collect your name, contact telephone number, email address, vehicle registration mark, and any repair notes you share. We only collect details that directly help us assess your vehicle and book your workshop slot.
Purposes and legal basis
We process your information under the lawful basis of contract performance and legitimate business interests. This allows us to provide accurate repair quotes, order appropriate vehicle replacement parts, remind you of upcoming bay bookings, and maintain statutory MOT and tax records.
Storage period
We retain vehicle service records and customer contact details for up to six years to comply with United Kingdom accounting standards and manufacturer warranty tracking. Enquiries that do not result in a completed workshop visit are purged from our booking software after twelve months.
Sharing with staff and subcontractors
Your information is shared only with our workshop technicians, parts motor factors delivering specific components for your car, and our professional accounting service. We never sell, lease, or distribute your private information to marketing agencies or unrelated third parties.
Your rights and how to exercise them
Under UK data protection law, you have the right to request access to the personal data we hold about you, request corrections to incorrect phone numbers or vehicle details, or request deletion of non-essential records. To exercise these rights, please send a written request to our Horsham workshop office.
Questions about this policy
Reach us at [email protected] or call our bay at +44 113 354 7959 during Mon-Thu 09:30-17:45, Fri 09:30-16:00. We respond to every inquiry within one business day.
- Merchant
- Rowan Motor Works Ltd.
- Registered address
- 46 The Calls, Leeds, LS2 7EY, United Kingdom
- [email protected]
- Phone
- +44 113 354 7959
- Working hours
- Mon-Thu 09:30-17:45, Fri 09:30-16:00
- Registration
- Company No. 05974546